Refund and Returns Policy
Overview
This Refund and Returns Policy outlines the terms and conditions for returns and refunds on purchases made from https://www.welvira.store. By making a purchase, you agree to comply with this policy.
Return Eligibility
Timeframe
Items may be returned within 30 days of the original purchase date. The item must be in its original condition, unworn, unwashed, and with all tags attached.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Intimate apparel for health/hygiene reasons
Return Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (305) 227-0623. You will receive instructions on how and where to send your item.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds
Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to your original payment method.
Partial Refunds
Partial refunds may be issued in the following circumstances:
- Item returned with signs of use or damage
- Missing parts or accessories
- Items not in original condition
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected].
Contact Information
For questions about returns or refunds, contact us at:
- Email: [email protected]
- Phone: +1 (305) 227-0623
- Address: 1312 South Riverside Avenue, Miami, Florida 33149, United States
Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to https://www.welvira.store.